Shipping policy

At Brother & Sister Pet Shop Inc., we want your order to be easy to understand from checkout through delivery. The information below explains how we process, ship, and track online orders.

Orders are typically processed within 1–3 business days after payment has been successfully received and verified (Monday through Friday).

Orders placed on weekends or official public holidays will be processed on the next business day.

Our daily order cut-off time is 3:00 PM Eastern Time (ET).

Orders placed after 3:00 PM ET will begin processing on the following business day.

We currently ship eligible pet care products strictly within the United States.

• Shipping Method: Standard Shipping
• Estimated Transit Time: 3–5 business days (Monday through Friday)

Processing Time: 1–3 business days
Transit Time: 3–5 business days
Total Estimated Delivery: 4–8 business days

Actual delivery times may vary slightly depending on the shipping destination, carrier operations, severe weather conditions, and national holidays.

• Standard Shipping: $4.95 for orders under $49.99.
• Free Shipping: Available on all orders of $49.99 and up.

All applicable shipping fees are transparently displayed at checkout prior to payment. All currency is in United States Dollars (USD $).

Please review and verify your delivery address carefully during checkout.

An incorrect or incomplete address may result in carrier delays or failed deliveries. Brother & Sister Pet Shop Inc. is not responsible for shipment issues caused by invalid or incomplete address information submitted by the customer.

If you need to make changes or cancel an order, please email us immediately at support@brothersisterpetshopinc.com before 3:00 PM ET on the same day. Once an order has entered fulfillment or transit, changes cannot be made, and standard return procedures must be followed upon delivery.

When your package is dispatched, you will receive an automated shipping confirmation email containing your tracking number and carrier link. Please allow up to 48 hours for tracking details to reflect on the carrier website.

If your tracking shows no movement for several days or your shipment appears delayed, please contact our support team. We will coordinate directly with the postal carrier to investigate and provide an appropriate resolution.

For customers in the Miami area, you are invited to visit our storefront at 10910 W Flagler St #302, Miami, FL 33174 for in-person pet supplies and professional grooming care services.