PAYMENT POLICY

Thank you for shopping with Brother & Sister Pet Shop Inc.. We are committed to providing a secure, transparent, and convenient payment experience. Please review our Payment Policy before placing an order.

1. Accepted Payment Methods

We accept the payment methods displayed during checkout. Available payment options may include:

Major credit and debit cards
Digital wallets
Other secure payment methods supported by our checkout system

Available payment methods may vary depending on your location, device, or payment provider.

2. Currency

All transactions on our website are processed in United States Dollars (USD).

If you are purchasing from outside the United States, your payment provider or financial institution may apply currency conversion and any applicable fees.

3. Payment Authorization

Your payment must be successfully authorized before your order can be processed and shipped.

If your payment cannot be authorized or is declined, your order will not be completed. Please verify your payment information or contact your payment provider for assistance before placing your order again.

4. Billing Information

Please ensure that the billing information you provide during checkout is accurate and matches the information associated with your payment method.

Incorrect or mismatched billing information may result in payment authorization issues or delays in processing your order.

5. Payment Security

We take payment security seriously. All payments are processed through secure payment providers using industry-standard encryption technologies to help protect your personal and payment information.

Brother & Sister Pet Shop Inc. does not store your complete payment card information on our servers.

6. Order Confirmation

Once your payment has been successfully completed, you will receive an order confirmation email containing your order details.

If you do not receive an order confirmation within a reasonable time after completing your purchase, please contact our customer support team.

7. Taxes

Applicable sales taxes will be calculated, where required by law, and displayed during checkout before your purchase is completed.

8. Pricing

All prices displayed on our website are shown in United States Dollars (USD) unless otherwise stated.

Prices, promotions, product availability, and other information are subject to change without prior notice.

9. Payment Verification

To help protect our customers and prevent fraudulent transactions, additional payment verification may be required in certain situations.

If additional verification is necessary, our customer support team may contact you before your order is processed.

10. Failed or Declined Payments

If your payment is declined, please:

Verify that your payment information is accurate.
Ensure sufficient funds or available credit.
Contact your payment provider if the issue continues.
Try another accepted payment method if necessary.

11. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

If we are unable to fulfill your order after payment has been received, we will contact you to discuss the available options, which may include order cancellation and a refund where applicable.

For cancellation requests, please contact us as soon as possible.

Contact Us

If you have any questions regarding this Payment Policy or require assistance with a payment, please contact us.

Business Hours

Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 9:00 AM – 12:00 PM

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