Refund policy

Last Updated: October 2026

At Brother & Sister Pet Shop Inc., we want you and your pets to be 100% satisfied with your purchases. If you are not satisfied with an eligible item, our straightforward 30-day return policy is designed to assist you fairly and efficiently.

1. 30-Day Return Window

We offer a 30-day return window starting from the calendar date your order is delivered. Requests submitted after 30 days cannot be accepted.

2. Eligibility Criteria

To qualify for a return:

• Items must be unused, in original condition, and in original packaging.
• Proof of purchase (order number or email confirmation) is required.
• Restocking fees are $0.00 across all valid returns.

3. Return Shipping & Defective Items

• Defective, Damaged, or Incorrect Items: Brother & Sister Pet Shop Inc. pays 100% of return shipping costs and provides a prepaid label or replacement.
• Change of Mind / Customer Choice: Customers are responsible for return shipping costs.

4. How to Initiate a Return

1. Contact support at support@brothersisterpetshopinc.com or call +1 305-226-4310 within 30 days of delivery.
2. Provide your order number and return reason.
3. Follow the return destination instructions provided by our support team.

5. Refund Timelines

Once inspected at our facility, refunds are issued back to your original payment method within 5–7 business days.

6. Business Verification & Support Details