Privacy policy

Last Updated: October 2026

At Brother & Sister Pet Shop Inc., accessible from our online store, we respect your privacy and are committed to handling your personal information responsibly, transparently, and in accordance with applicable privacy laws. Serving our community for over 25 years, this Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our store, make a purchase, or communicate with our customer support team.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read and understood the data practices described below.

1. Personal Information We Collect

When you interact with our website, place an order, or contact us, we may collect several types of personal information, including:

• Contact Information: Your full name, physical shipping address, billing address, phone number, and email address.
• Transaction Details: Details regarding products viewed, items added to cart, order history, returns, exchanges, and payment confirmation receipts.
• Account Details: Username, password, security preferences, and saved customer preferences if you create an account.
• Customer Support Communications: Information provided when reaching out to us via email, phone, or customer care forms.
• Technical & Device Information: IP address, browser type, operating system, unique device identifiers, time zone, and general network data collected via cookies.

2. Payment Security & Data Handling

All checkout payment transactions are processed through highly secure, encrypted payment gateways in full compliance with Level 1 PCI-DSS security standards.

Brother & Sister Pet Shop Inc. does not store, collect, or retain full credit/debit card numbers, CVV security codes, or banking credentials on our local servers.

3. How We Use Your Personal Information

We use your personal data strictly for legitimate business and e-commerce fulfillment purposes, including:

• Order Fulfillment: Processing transactions, sending order confirmation emails, and arranging shipping via trusted carriers (USPS, FedEx, UPS).
• Customer Support: Responding to inquiries, assisting with order status, handling address updates, and managing returns under our 30-day policy.
• Store Performance & Security: Authenticating checkout sessions, preventing fraudulent activity, and optimizing website navigation.
• Legal Compliance: Complying with applicable tax laws, government inquiries, and enforcing our Terms of Service.

4. Sharing & Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We share information solely with essential third-party service providers required for store operations, including:

• E-commerce hosting and website technology infrastructure partners.
• PCI-DSS compliant payment gateways and payment processors.
• Package fulfillment, logistics, and shipping carriers (USPS, FedEx, UPS).
• Law enforcement or regulatory authorities when required by valid legal process or court order.

5. Cookies & Tracking Technologies

Our website uses essential, functional, and performance cookies to support core e-commerce functions:

• Essential Cookies: Required to remember shopping cart items, maintain secure checkout sessions, and log in to user accounts.
• Analytics Tools: Measurement tools used to monitor store performance, page load times, and traffic metrics.

You can disable or block cookies in your web browser settings. Please note that disabling essential cookies may impact interactive shopping features on our store.

6. Data Security & Retention

We implement administrative and technical security safeguards, including 256-bit SSL encryption, to protect your data. We retain your transaction and order history only for as long as necessary to maintain your account, satisfy legal tax obligations, and honor warranty and return periods.

7. Your Privacy Rights & Choices

Depending on your U.S. state of residence, you may have specific privacy rights regarding your personal information, including:

• Right to Know / Access: Request details regarding the personal information we hold about you.
• Right to Delete: Request deletion of your personal data, subject to legal data retention exemptions.
• Right to Correct: Request updates to inaccurate or incomplete personal records.
• Opt-Out Rights: Unsubscribe from marketing communications at any time using the link provided in promotional emails.

8. Children's Privacy

Our store is intended for adult shoppers and is not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal information, please contact us immediately for prompt deletion.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect operational, legal, or regulatory updates. Any changes will be published on this page with an updated "Last Updated" date.

10. Contact Us & Data Requests

If you have any questions, concerns, or wish to exercise your privacy rights, please contact customer support: