FAQ
Welcome to the Brother & Sister Pet Shop Inc. FAQ page! We have put together answers to some of the most common questions our customers ask about our products, orders, shipping, and services. If you need additional assistance, please feel free to reach out to our customer support team.
1. Orders & Shopping
How do I place an order on your website?
Simply browse our store, select the pet products or supplies you wish to buy, click Add to Cart, and proceed to checkout. Follow the on-screen prompts to enter your shipping and payment information to complete your purchase.
Can I modify or cancel my order after it has been placed?
Orders can only be modified or canceled before they have been processed or shipped. If you need to make changes, please contact us as soon as possible at support@brothersisterpetshopinc.com.
Will I receive an order confirmation?
Yes. Once your payment has been successfully processed, you will receive an order confirmation email containing your order details and purchase summary.
2. Shipping & Delivery
Where do you ship?
We currently ship within the United States. Please refer to our Shipping Policy for complete shipping information.
How long does shipping take?
Orders are typically processed within 1–3 business days. Estimated delivery times generally range from 3–7 business days, depending on your location and the shipping method selected at checkout.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available, so you can monitor your package.
3. Returns & Refunds
What is your return policy?
We offer a 30-day return policy for eligible items. Products must be unused, in their original condition, and in their original packaging. Please review our Refund & Return Policy for complete details.
Are all items eligible for return?
No. For health, hygiene, and safety reasons, certain items are not eligible for return, including opened pet food, treats, nutritional supplements, and opened grooming or hygiene products.
Who pays for return shipping?
If the return is due to a change of mind, the customer is responsible for return shipping costs. If the return is the result of a defective, damaged, or incorrect item sent by us, we will cover the applicable return shipping costs.
How long do refunds take?
Once your returned item has been received and inspected, approved refunds will be issued to your original payment method. The time required for the funds to appear in your account depends on your payment provider or financial institution.
4. Payments & Security
What payment methods do you accept?
We accept secure payment methods available during checkout. Available payment options may vary depending on your location.
Is my payment information secure?
Yes. Payments are processed securely through trusted payment providers using industry-standard security measures. We do not store your complete payment card information on our servers.
Why was my payment declined?
Payments may be declined due to incorrect billing information, insufficient funds, or security checks performed by your payment provider. Please verify your payment details or contact your financial institution for assistance.
5. Contact Us
If you have any additional questions or need assistance, our customer support team is happy to help.
Store Name:
Brother & Sister Pet Shop Inc.
Legal Business Name:
Brother & Sister Pet Shop & Grooming, Inc.
Address:
10910 W Flagler St #302
Miami, FL 33174
United States
Phone:
+1 (305) 226-4310
Email:
support@brothersisterpetshopinc.com
Business Hours
- Monday – Friday: 8:00 AM – 5:00 PM
- Saturday: 8:00 AM – 7:00 PM
- Sunday: 9:00 AM – 12:00 PM