FAQ

Welcome to the Brother & Sister Pet Shop Inc. FAQ page. Below you will find answers to frequently asked questions regarding our ordering process, shipping estimates, return procedures, payment options, and in-store grooming services.

Browse our store catalog, choose your desired pet care items, add them to your cart, and proceed to checkout. Follow the secure prompts to input your shipping and billing details, and complete your payment.

If you need to change or cancel an order, please email us immediately at support@brothersisterpetshopinc.com before 3:00 PM ET on the same day. Once an order has entered fulfillment or transit, changes cannot be made.

Yes. Immediately after your payment is successfully authorized, an automated order confirmation containing your receipt and order details will be sent to your email address.

Yes. We currently ship eligible online pet products to addresses within the United States.

Our standard fulfillment and shipping timeline is as follows:

• Processing Time: 1–3 business days (Monday – Friday)
• Transit Time: 3–5 business days
• Total Estimated Delivery: 4–8 business days

• Standard Shipping: $4.95 for orders under $49.99.
• Free Shipping: Available on all orders of $49.99 and up.

Once dispatched, you will receive a shipping confirmation email containing your tracking link. Please allow up to 48 hours for the carrier system to show initial package scans.

We offer a 30-day return window from the date of delivery. Items must be unused, unwashed, and returned in their original packaging with all tags attached. Opened grooming supplies and perishable goods are non-returnable.

To start a return, email us at support@brothersisterpetshopinc.com with your order number and reason for return. Our support team will guide you with return authorization and delivery instructions.

No. We do not charge restocking, handling, or administration fees on eligible returns.

If you receive a defective, damaged, or incorrect product, contact us within 30 days of delivery with clear photographs. We will provide a prepaid return label and issue a replacement or full refund promptly.

We accept major credit and debit cards processed through secure checkout:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• JCB

Yes. Brother & Sister Pet Shop Inc. operates a physical storefront in Miami, Florida. Local customers can call us at +1 305-226-4310 or visit our shop directly for grooming appointments and walk-in consultations.