SHIPPING POLICY

Thank you for shopping with Brother & Sister Pet Shop Inc. We are committed to providing a transparent and straightforward shipping experience. Please review the information below to understand how we process, ship, and deliver orders.

Shipping Destinations

We currently ship to eligible addresses within the United States. Shipping availability may vary depending on the delivery location and the products ordered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed during our regular business hours, Monday through Friday, excluding weekends and public holidays. Processing times may vary during periods of increased order volume.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM (EST).

Orders placed after the cut-off time will be processed on the next business day.

Estimated Delivery

Delivery begins after your order has been processed and shipped.

Estimated delivery times may vary depending on:

Shipping destination
Carrier operations
Weather conditions
Public holidays
Other circumstances beyond our control

Available shipping options and estimated delivery times will be displayed during checkout. Please note that delivery estimates are not guaranteed.

Shipping Costs

Shipping charges are calculated based on your order and delivery destination. Any applicable shipping costs will be displayed during checkout before your order is completed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email. Tracking information will be included when it is available from the shipping carrier.

Shipping Address

Please review your shipping address carefully before completing your purchase.

Brother & Sister Pet Shop Inc. is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided during checkout.

Shipping Delays

Although we work to process and ship every order as efficiently as possible, occasional delays may occur due to carrier operations, severe weather, holidays, or other circumstances beyond our control.

We appreciate your patience and understanding should such delays occur.

Damaged or Missing Shipments

If your order arrives damaged, is incomplete, or appears to be lost during transit, please contact us as soon as possible. We will review the situation and work with you to help resolve the issue.

Contact Us

If you have any questions about shipping or your order, please contact us.

Business Hours

Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 9:00 AM – 12:00 PM

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