REFUND & RETURN POLICY

Thank you for shopping with Brother & Sister Pet Shop Inc.. We want you to have a positive shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Window

We offer a 30-day return policy. You have 30 days after receiving your item to request a return. If 30 days have passed since your order was delivered, we are unable to offer a refund or exchange.

2. Return Eligibility

To be eligible for a return, your item must:

Be unused, unwashed, and in the same condition that you received it.
Be returned in its original packaging whenever possible, with all tags and labels attached.
Include all original accessories, parts, or documentation, if applicable.
Be accompanied by a valid proof of purchase or order confirmation.

Items that do not meet these requirements may not be eligible for a return.

3. Non-Returnable Items

For health, safety, and hygiene reasons, the following items are not eligible for return:

Opened or used pet food, treats, or nutritional supplements.
Opened grooming or hygiene products, including shampoos, brushes, and dental care items.
Personalized or custom-made products.
Gift cards.
Clearance or final sale items, where applicable.

4. How to Start a Return

To request a return, please contact our customer support team at support@brothersisterpetshopinc.com.

Please include:

Your order number.
A brief description of the reason for the return.

If your return is approved, we will provide instructions for completing the return.

Please Note: Items returned without prior authorization will not be accepted.

5. Return Shipping

If your return request is approved, we will provide return instructions.

Customer Responsibility

If the return is not the result of our error or a defective item, the customer is responsible for the return shipping costs.

Store Responsibility

If you receive a defective, damaged, or incorrect item due to our error, Brother & Sister Pet Shop Inc. will cover the return shipping costs.

Original shipping charges are non-refundable.

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If your refund is approved, it will be issued to your original payment method.

Most refunds are processed within 5–7 business days after approval. However, the exact time for the funds to appear in your account may vary depending on your payment provider or financial institution.

7. Exchanges

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible.

We will review the issue and work with you to determine an appropriate resolution, which may include a replacement or refund, where applicable.

8. Damaged or Incorrect Orders

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can review the issue and assist you with an appropriate resolution.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us.

Business Hours

Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 9:00 AM – 12:00 PM

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