PRIVACY POLICY

Welcome to Brother & Sister Pet Shop Inc. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website.

Personal Information

When you place an order, create an account, subscribe to our emails, or contact us, we may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through our payment providers)
  • Order history

Automatically Collected Information

When you browse our website, we may automatically collect certain technical and usage information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on our website
  • Referral information

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders.
  • Provide customer support.
  • Communicate regarding your orders.
  • Improve our website, products, and services.
  • Detect, prevent, and investigate fraudulent or unauthorized activities.
  • Comply with applicable legal obligations.
  • Send promotional communications if you have chosen to receive them.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website performance, and support marketing activities.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers when necessary to operate our business, including:

  • Payment processors
  • Shipping and delivery providers
  • Website hosting providers
  • Analytics providers
  • Marketing service providers

These providers receive only the information necessary to perform services on our behalf.

We may also disclose personal information if required by applicable law or when necessary to protect our legal rights, prevent fraud, or respond to lawful requests from public authorities.

5. Payment Information

Payments are processed securely through trusted payment providers.

Brother & Sister Pet Shop Inc. does not store your complete credit or debit card information on our servers.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we work to protect your information, no method of electronic transmission or electronic storage is completely secure.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information where permitted by law.
  • Opt out of marketing communications.
  • Request information about how your personal information is used.

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Services

Our website may contain links to third-party websites or use third-party services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

Any updates will be posted on this page with a revised Effective Date.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Company Information

Store Name:
Brother & Sister Pet Shop Inc.

Legal Business Name:
Brother & Sister Pet Shop & Grooming, Inc.

Address:
10910 W Flagler St #302
Miami, FL 33174
United States

Phone:
+1 (305) 226-4310

Email:
support@brothersisterpetshopinc.com

Business Hours

  • Monday – Friday: 8:00 AM – 5:00 PM
  • Saturday: 8:00 AM – 7:00 PM
  • Sunday: 9:00 AM – 12:00 PM